FAQs
Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation email once payment is completed.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes, contact us at support@goodies.com within 12 hours of ordering.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We currently ship worldwide. Shipping times may vary depending on your location.
Q: How long does delivery take?
A: Orders are typically processed within 2–3 business days. Average delivery is:
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U.S. Orders: 7–12 business days
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International Orders: 10–20 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number by email to follow your package’s journey.
🔄 Returns & Exchanges
Q: Do you accept returns?
A: Yes! We want you to love your Goodies. If you’re not satisfied, you may return your order within 30 days of delivery (items must be unused and in original packaging).
Q: How do I start a return?
A: Contact us at nick.1604@icloud.com with your order number, and we’ll provide return instructions.
🎁 Products
Q: Are your products eco-friendly?
A: Yes! Many of our items, including our Victorian Veil candles, are made with sustainable, natural materials so you can shop guilt-free.
Q: Do you restock sold-out items?
A: Yes, we restock popular products regularly. You can join our mailing list to be the first to know when they’re back!
💌 Customer Support
Q: How do I contact Goodies?
A: You can reach us by email at nick.1604@icloud.com or through our Contact page. We respond within 24–48 hours.